Privacy Policy

1. Who we are

PTE Coach is an AI-powered English practice platform designed to help skilled migrants prepare for the Pearson Test of English (PTE Academic). We are based in Australia.

2. What data we collect

• Email address and password (for account creation)
• Practice answers you submit (text and audio recordings)
• AI feedback and scores generated for your submissions
• Subscription and payment status (via Stripe — we do not store card details)
• Usage data such as number of practice sessions

3. How we use your data

• To provide AI scoring and personalised coaching feedback
• To manage your account and subscription
• To improve the platform and AI models
• To send important account-related emails (no marketing without consent)

4. Third-party services

We use the following third-party services:

• Supabase — database and authentication
• OpenAI — AI scoring and transcription
• Anthropic — AI coaching messages
• Stripe — payment processing
• Vercel — hosting

Each service has its own privacy policy. Your audio recordings are sent to OpenAI for transcription and are not stored permanently by OpenAI beyond their standard retention period.

5. Data retention

We retain your practice data and feedback for as long as your account is active. You may request deletion of your account and all associated data at any time by emailing us.

6. Your rights

Under Australian Privacy Law and GDPR (where applicable), you have the right to access, correct, or delete your personal data. To exercise these rights, contact us at the email below.

7. Contact

For privacy-related questions, email us at: support@ptecoach.com.au